The Most Common Customer Service Mistakes to Avoid
Providing a positive customer service experience throughout every customer interaction is critical to the success of your business and maintaining your reputation. One negative customer service...
View ArticleHealthy to Wealthy: Healthy Living Encourages Wealthy Business
Company leaders around the world want their companies to be healthy and ultimately wealthy. What is often times overlooked is that a wealthy company begins with promoting a healthy lifestyle and...
View ArticleAppletree Awarded Nineteen CAM-X Awards in 2011
Appletree Answers has been honored for the Canadian Call Management Assocation (CAM-X) Award of Excellence in fourteen of their call centers. The Award of Excellence program evaluates call center...
View ArticleSales Blunder That Can Cost You
All sales professionals will admit their fair share of sales slip-ups. But with each past mistake, comes a lesson learned. Many of these blunders are fairly common yet easy to avoid. New technology...
View ArticleNet Promote Your Way to Success
In 2006 Appletree Answers began conducting Net Promoter surveys among their customers to receive feedback on the answering service and call center services they provide. A Net Promoter is a tool for...
View ArticleFive Fearful Facts: Not Having an Answering Service
Don’t scare your customers away this Halloween! Stay away from these five fearful facts about not partnering with an answering service or call center. 1. Your day consists of a little something like...
View ArticleWhat Are You Thankful For?
Yes. Yes it is November. Time is flying faster than ever and since November is the month of giving thanks, we want to take a minute to slow down and recognize the things we are thankful for. Post what...
View ArticleAppletree’s Net Promoter Results in Donation to Ronald McDonald House
Appletree Answering Service surveys their customers once per quarter using Net Promoter. A Net Promoter originated from the book “The Ultimate Question” by Fred Reichheld and is a tool for measuring...
View ArticleAppletree Answers to Donate to American Heart Association
In honor of American Heart Month, Appletree Answers is donating $1 for every “like” we receive on the Appletree Facebook page throughout the month of February to the American Heart Association (AHA)....
View ArticleA Multi Media Director – Does Your Company Need One?
Meet Pat. He is Appletree’s multi media director; better yet, he is Appletree’s FIRST EVER multi media director. His talent behind the camera, editing experience and creative eye has given our company...
View ArticleMake Your One Shot a Slam Dunk
You have one shot to make a first impression. Competitors are only a tap, mouse click, or phone call away. If you are a business that relies on a live person to handle your inbound leads to sell your...
View ArticleBusted Call Center Myths
The answering service and call center industry helps hundreds of thousands of companies grow and succeed each year. A study done by The Global Call Center Network states that 86% of call centers serve...
View ArticleShocking Memorial Day Business Availability Study
On Memorial Day Monday while most of the country was enjoying sunshine, burgers, and beverages Appletree Answers was conducting a business availability study. We mystery shopped 89 businesses across 9...
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